GENERAL TERMS AND CONDITIONS

Something About Me | Guide Services | Itineraries

Certified Tour Guide
Registered with Miami-Dade County
Member Florida Tour Guide Association.

These terms and conditions are part of your contract with Martin Crossland. Your signature on the Reservation Request constitutes your acknowledgement that you have read this document and have accepted these terms and conditions.

Payments: Your confirmed reservation for any one-day or more programme, plus any additional services added to the programme, constitutes acceptance of these General Terms and Conditions.

Deposit: A refundable US$ 250 deposit is required upon submitting a signed reservation form to secure a booking. The balance for a programme is due upon arrival by cash or traveller's cheque. (Any questions or concerns, please contact me).

After submitting the reservation form, you will be directed to a web page that will allow you to forward your deposit online through PayPal. After you have submitted your credit card information, you will receive an email confirming our receipt of your deposit. Simultaneously, I will also receive notification of your deposit, along with your reservation form.

Refunds if you cancel: Deposits are refundable up to two weeks from the date of the first service.

Refunds if I cancel: Full refunds will be made if I am unable to operate a service.

Notice of cancellations: All cancellations must be made in writing and are effective upon receipt in Miami. Cancellations received up to 15 days prior to arrival are refunded. No refunds are made for cancellations received within 15 days of departure.

I "guarantee" programmes for its participants, that is, I promise that I will render the services described for the dates requested. If you are not satisfied with the services provided, I will refund your payment, less expenses. All claims must be made in writing within 30 days of the service provided.

Tour prices: All prices are based on a minimum of two guests for a one-day program. Single and triple reservations are available with a price adjustment. Price is subject to change without notice as a result of adverse economic changes or currency fluctuations.

Tour price includes, unless it's specifically indicated otherwise, local expenses such as admission fees*, gratuities, local transportation, lunch at a designated restaurant with non-alcoholic beverages, coffee stop, and a farewell drink, and, of course an honorarium to compensate for the time and professional expertise invested in your visit.

Not included in the price are lodging, nor are meals and beverages that are not indicated in the arrangements.

Private Transfer: If a private transfer has been arranged as an additional service, it is the responsibility of the tour participant to be at the designated transfer point at the designated time.

Tour itineraries are subject to change: Travel is always full of surprises. No changes in a pre-arranged tinerary are expected, but I reserve the right to make them if necessary. Uncompleted portions of the itinerary are not cause for a refund.

Disabilities: Any preexisting physical, mental, or emotional disability that may require attention must be reported in writing prior to the beginning of the tour.

General Responsibilities and things you should know: Martin Crossland does not own or operate any of the suppliers of services. As a result, he is not responsible for any negligent or willful act or failure to act of any such supplier or of any third party over whom he has no control. He acts only in the capacity of an agent arranging for travel services, which may include land transportation, restaurants and guide services. Each tour participant agrees that Martin Crossland shall not be liable for any injury, damage, loss, accident, delay, or irregularity, liability or expense to person or property due to any act of default of hotel, air or land transportation carrier, restaurant supplier or other contractor rendering or providing services. He shall not be responsible for any expense or liability resulting from labor disputes, war, acts of terrorism, government restraints, weather conditions, sickness, pilferage or any other cause beyond his control. He reserves the right to accept, or to retain or refuse any person as a participant of any tour or to cancel any programme of a tour if circumstances so demand.

* Admission fees are included to only one major attraction per day. A US$ 20.00 surcharge per person for each additional attraction will apply if you combine two or more of the following major local attractions: Miami Seaquarium, Jungle Island, Fairchild Tropical Garden, Everglades Airboat Ride.